Clinic Receptionist
Power County Hospital District
American Falls, ID
Full-time
Administration / Clerical
Posted on December 11, 2018
Healthcare
Power County Family Clinic is hiring a full time Clinic Receptionist
Duties:
- Pick up labs and mail and drop of deposit sheets, outgoing mail, etc.
- Admissions
- Prepare admission and paperwork ahead of patients arrival for appointment;
- Accurately enter new patient information and update established patient information and insurance information in admission at each appointment when a patient arrives in the computer system.
- Collect co-pay/payments and verify insurance eligibility online
- Explain payment policy to patients, and direct them to the billing department for payment arrangements and account questions as indicated.
- Determine and document on encounter form per policy all benefits notification (ABN) status.
- Inform nurses when the patient is checked in and what the chief complaint is.
- Schedule, reschedule, and confirm patient appointments daily.
- Receive and receipt walk-in payments accurately and pleasantly.
- Answer multi-line phone system promptly and pleasantly.
- Complete outgoing phone calls and written correspondence as directed.
- Process medical records requests.
- Copy all workmen’s comp records and sending them to the hospital so they can be mailed with the bill (as required by WC).
- Scan loose papers on a daily basis into the EMR.
- Total day sheet and prepare daily bank deposit. Drop deposit off in the night drop box. The person doing deposit cannot be the person dropping it off.
- Assist with training for new front office employees.
- Obtain and issue Healthy Connection Referrals.
- Assist with monthly QA chart audits as directed.
- Interpret for providers as needed in the exam room when requested.
- Patient assistance program
- Track patient’s medications and application submissions on a spreadsheet.
- Keep up to date on new programs offered through pharmaceutical companies.
- Keep records on file such as copies of patients tax returns.
- Notify patients when medications arrive.
- Assist other office personnel as needed.
- Other duties as assigned by the clinic manager or their designee.
- Assist in keeping patient waiting room clean and orderly by performing light housekeeping duties as indicated.
Work Conditions:
- Stands, sits, bends, lifts and walks throughout the clinic and/or hospital.
- Frequent pushing and pulling movements.
- Subject to frequent interruptions.
- Constant interaction with other personnel, physicians, patients, and public.
- Communicates with other office personnel and other department employees.
- Repetitive motions.
Development and Participation:
Attend PCFC and PCHD staff meetings and in-service education programs
Qualifications
Abilities, Experience, and Education:
- High School Graduate or GED.
- Computer skills.
- Good communication skills required.
- Must speak, read, and write English language, competent bilingual English/Spanish preferred.
- Excellent people skills.
- Ability to organize and multitask.